At sunsetwardrobe.online, we want you to be satisfied with your purchase. If you’re not completely satisfied with your purchase, we offer a clear return and refund policy to ensure a hassle-free shopping experience.
- Return Request
Timeframe: You have 14 days from the date you received your item to request a return.
How to request a return: Log in to your account, go to the “Order History” page, select the item you wish to return, and complete the return request form. - Item Condition
Return Requirements: Returned items must be unused, with original tags, packaging, and accessories. We do not accept returns for used, washed, or damaged items.
Screening: All returned items will be inspected upon receipt. Only eligible items will be eligible for a refund. - Refund Processing
Refund Method: Refunds will be processed via your original payment method. Processing time typically takes two business days. Please note that bank processing times may vary.
Shipping Policy: We will cover all shipping costs for returns due to product quality issues (e.g., defects or incorrect shipment). For all other returns, shipping costs are the customer’s responsibility. - Return Procedure
Packaging: Please return your item in its original packaging to ensure it does not get damaged during shipping.
Including a Return Label: Please include a completed return request form with your package. If you do not receive a return label, please contact Customer Service for assistance.
Return Address: Please ship your return to the following address: 2941 S 140TH ST, SEATAC, WA 98168-3802
- Contact Us
If you have any questions or need further assistance regarding the return or refund process, please feel free to contact our Customer Service team at any time:
Email: degefehocheso@sunsetwardrobe.online
Thank you for choosing sunsetwardrobe.online. We are committed to helping you and ensuring your shopping experience is a pleasant and hassle-free experience!